I have to admit, I am a complainer. That’s not to say I am someone that complains about nothing, but if I have had poor service then I am not afraid to complain. I think that if a service has been poor, then one of the best ways to get this fixed is to make the company aware. After all, if they don’t know there is an issue then they might just carry on doing things the way they always have, and that is no good to anyone.
The Importance of Complaining
The Right Way To Complain
Let me make things clear, I am not a screamer or a shouter. I might raise the issue in the shop/restaurant when it happens but this is just so I can get a quick fix. Otherwise I would much rather make a call or send a letter after the incident and I can put my thoughts together properly.
Not only that, but often the person serving you, cooking your food, dealing with the customer service side of things is not the person that makes the decisions, so telling them you’re unhappy just makes them feel bad, when they don’t have the power to fix things.
Getting in Touch
What I would much rather do is get in touch with the right person, which often means contacting a companies head office. I use Head Office Finder to find their contact details, as this tends to make life much easier. I’ve found the website to be really accurate too, which is super useful!
A Job Done Well
That said, as much as I am a complainer, I like to say well done for a job that is done well. I’ll always try to go out of my way to leave a Trip Advisor review, a few words on a Facebook page or even just tag them in an Instagram post about how good the service was. Good customer service is important and I love to celebrate this too.
While often seen as negative, the importance of complaining lies in its ability to drive change, highlight issues, and ensure fairness. When done constructively, it empowers individuals to voice concerns, improve services, and advocate for better conditions. Rather than simply accepting dissatisfaction, speaking up can lead to meaningful improvements in both personal and professional settings. Ultimately, the importance of complaining is not about negativity but about creating positive outcomes through communication and action.
Where do you stand on the importance of complaining? Do you do it or is it best avoided?
Debz Louise is a plus-size blogger based in Yorkshire. Behind many nationwide campaigns such as #WeaAreTheThey & winner of Best Blogger at the UK Plus Size Awards, she talkas about life as a plus-size 40-something woman in South Yorkshire.
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